Job Title: Analyst II- Customer Ops
Area of Interest: Customer Ops
Region: India
Country: India
State / Province: India
City: Bangalore
Relocation Available: Yes
Travel Percent: Less than 10%
Job Specific Preferences:
Requirements:
System Engineer Trainee:
• 0-1 year relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
• Bachelor degree in computer science, electronics or telecommunication
• Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
• Responsible for dealing with International/Domestic Clients
Knowledge Requirements
• Basic knowledge on UNIX,WINDOWS, Solaris & SQL
• Knowledge of Oracle/SQL Server tools
• Knowledge of ITIL V3 specifically event, incident, problem management.
• Knowledge on ticketing tools i.e. Remedy etc.
• Basic network infrastructure knowledge (LAN & WAN)
• Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
• Hands on experience in file operations
• Hands on experience and knowledge on system processes
• Ability to communicate status updates to project team and management
• Ability to work independently as well as Team
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
General Summary:
A developing contributor responsible for providing technical solutions to exceptionally difficult problems. As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are of a more detailed nature requiring analysis and research.
Principal Duties and Responsibilities:
System Engineer Trainee
Technical & Operational Activities
• Identify, analyze and resolve the assigned tickets
• Innovative problem solving & lateral thinking
• Root cause the problems and find appropriate solutions
• Ability to understand the customer requirement through the available documents
• Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets on time
• Active Participation in the ticket review and ensure the appropriate solution is provided
• Provide Technical support and demonstrate the Expertize in the specific work area
• Ability to prioritize the Tasks based on the business needs
• Documentation on the newly discovered solutions
• End to End System knowledge and act as SME
• Participate in the new initiatives for providing technical solutions
• Oracle/SQL Server database admin activities for Development/QA eng.
• Refresh production data on to Development/QA/UAT environments
• Support DBA specific configuration management activities (RVL kits/builds)
• Developing production ready solution support scripts
• Understand the customer requirement through the available documents
• Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets
Reports
• Status report on the activities performed as per the management requirement
• Ability to analyze the metrics and identify the possible reasons for any achievements or deviations
• Ability to suggest advanced reporting to depict the performance of the project (e.g. SLA adherence, Quality adherence)
• Ability to prepare presentation to the Executive Management
• Attending project team meetings, generating input/deliverables for DBA activities
To apply via LinkedIn, visit:
Click here
To apply on company's website, visit:
Click Here
Area of Interest: Customer Ops
Region: India
Country: India
State / Province: India
City: Bangalore
Relocation Available: Yes
Travel Percent: Less than 10%
Job Specific Preferences:
Requirements:
System Engineer Trainee:
• 0-1 year relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
• Bachelor degree in computer science, electronics or telecommunication
• Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
• Responsible for dealing with International/Domestic Clients
Knowledge Requirements
• Basic knowledge on UNIX,WINDOWS, Solaris & SQL
• Knowledge of Oracle/SQL Server tools
• Knowledge of ITIL V3 specifically event, incident, problem management.
• Knowledge on ticketing tools i.e. Remedy etc.
• Basic network infrastructure knowledge (LAN & WAN)
• Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
• Hands on experience in file operations
• Hands on experience and knowledge on system processes
• Ability to communicate status updates to project team and management
• Ability to work independently as well as Team
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
General Summary:
A developing contributor responsible for providing technical solutions to exceptionally difficult problems. As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are of a more detailed nature requiring analysis and research.
Principal Duties and Responsibilities:
System Engineer Trainee
Technical & Operational Activities
• Identify, analyze and resolve the assigned tickets
• Innovative problem solving & lateral thinking
• Root cause the problems and find appropriate solutions
• Ability to understand the customer requirement through the available documents
• Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets on time
• Active Participation in the ticket review and ensure the appropriate solution is provided
• Provide Technical support and demonstrate the Expertize in the specific work area
• Ability to prioritize the Tasks based on the business needs
• Documentation on the newly discovered solutions
• End to End System knowledge and act as SME
• Participate in the new initiatives for providing technical solutions
• Oracle/SQL Server database admin activities for Development/QA eng.
• Refresh production data on to Development/QA/UAT environments
• Support DBA specific configuration management activities (RVL kits/builds)
• Developing production ready solution support scripts
• Understand the customer requirement through the available documents
• Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets
Reports
• Status report on the activities performed as per the management requirement
• Ability to analyze the metrics and identify the possible reasons for any achievements or deviations
• Ability to suggest advanced reporting to depict the performance of the project (e.g. SLA adherence, Quality adherence)
• Ability to prepare presentation to the Executive Management
• Attending project team meetings, generating input/deliverables for DBA activities
To apply via LinkedIn, visit:
Click here
To apply on company's website, visit:
Click Here